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• Payroll for line-level staff engaged in outreach, prescreening, intake, eligibility determination, data entry, case management, energy education, home visits, or file review/quality assurance/quality control. This includes training time. • Supplies that are needed by EAP staff to complete eligibility determination or to conduct outreach, including postage and printing and copying services. • Costs associated with conducting home visits or outreach events, including vehicle costs and mileage. • Technology needs that will be utilized by Energy Assistance Program staff in the course of conducting outreach, intake, eligibility determination, or home visits. • Language translation services. Indirect and allocated costs may not be charged to the Outreach and Eligibility Determination line. Payroll for management and supervisory staff may not be charged to Outreach and Eligibility Determination, even if that manager or supervisor only oversees EAP or is participating in intake activities or other activities that may typically be paid for from Outreach and Eligibility Determination. Rent, utility, or other facility costs may not be charged to the Outreach and Eligibility Determination line, even for office locations that only provide EAP-related services. LSPs may budget and use up to four and a half percent (4.5%) of their total EAP budget for Outreach and Eligibility Determination. If an LSP depletes its Outreach and Eligibility Determination line, it may charge these items to its Administrative Costs line. However, the inverse is not true; expenses defined in 14.5 as Administrative Costs may not be charged to Outreach and Eligibility Determination if they do not meet the definition in the preceding paragraph. The LSP’s allowance for Outreach and Eligibility Determination is not tied to expenditures. 13.7 Assurance 16 IHCDA will reserve up to three (3) percent of the initial release of funding from HHS to fund approved Assurance 16 (A16) activities. A16 activities are activities that encourage and enable households to reduce their home energy needs and thereby the need for energy assistance. All activities must be able to demonstrate the impact of the activities; i.e., that the household’s energy usage has decreased as a result of the activities. LSPs administering A16 must also be prepared to report the number of households served, the level of direct benefits provided to those households, and the number of households that remain unserved each year. Acceptable A16 activities will primarily fall into two main categories: Energy Education Programs and Family Development/Case Management. Energy Education Costs