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13.4 Benefits Benefits go directly to clients and can include: • Regular Heating Assistance • Crisis Assistance (funds should be maintained in the Crisis line item throughout out the year) • Other private funding, such as Duke Share the Light Benefits that go over the maximum allocation will not be reimbursed by IHCDA. IHCDA will reconcile benefits at the end of the program year to check benefit spending. IHCDA considers LIHEAP funds to have been obligated by the LSP at the time that a benefit notification letter has been sent to the applicant. 13.5 Administrative Costs Administrative Costs will cover overall administration and operation of the program. Administrative costs are defined as the LSP costs related to program operations, planning, development, and implementation. LSPs may budget and use up to seven and a half percent (7.5%) of their total EAP budget for Administrative Costs. No other federal dollars may be used in the administration of EAP. Administrative Costs include: • EAP administrative functions, including but not necessarily limited to: program planning, management, supervision, conducting staff training, reporting, and the EAP portion of costs such as rent, utilities, maintenance and general supplies. • LSP organizational functions, including fiscal, executive, supervisory, human resources, IT, and other support operations. • Any other allocated costs. Administrative Costs may also be used to pay for any expense that is eligible to be paid for from the Outreach and Eligibility Determination line (see 13.6 Outreach and Eligibility Determination). Note that the 7.5% figure is based on final expenditures, not on initial budget. Although LSPs may assign up to 7.5% of its budget to this line, underspending on the total budget may lead to expenditures in Administrative Costs to go above 7.5%. If this line is overspent by percentage at closeout, the LSP will be obligated to repay the difference out of unrestricted, non-federal funds. 13.6 Outreach and Eligibility Determination Outreach and Eligibility Determination is defined as costs that are specific to the delivery of the Energy Assistance Program and do not otherwise contribute to the overall operations of the agency, nor to any other program. These may include: