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CCDF POLICY AND PROCEDURE MANUAL Effective August 12, 2018 revised 02/11/2021. 52

4.2 Applicant Appeal Process When any adverse action is taken such as termination or denial of service, the Applicant or Co-Applicant may appeal. The Eligibility Office must inform the Applicant / Co-Applicant of the Appeal Procedure at the time of initial authorization, reauthorization, and issuance of Adverse Action.

Level 1 Appeal Within ten (10) calendar days of the termination date, denial date, or subsidy expiration date, the Applicant or Co-Applicant must send a written request of appeal to the Eligibility Office.

The Eligibility Office has ten (10) calendar days to review the request and respond in writing. This response must provide information on the next steps of the appeal process, if the appeal is denied. The Eligibility Office will document research to support any decision made. The documentation shall be scanned into the case file.

Level 2 Appeal If the Applicant or Co-Applicant is not satisfied with the decision of the Eligibility Office supervisor, they must send a written request for appeal to the Assistant Director of CCDF Policy within fifteen (15) calendar days of receipt of the denial letter from the Eligibility Office at the below address. Office of Early Childhood and Out of School Learning Attn: Assistant Director of CCDF Policy CCDF Appeals 402 West Washington Street, W-362, MS-02 Indianapolis, IN 46204-2739 The Assistant Director of CCDF Policy has fifteen (15) calendar days to review the request and respond in writing. This response must provide information on the next step of the appeal process.