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CCDF POLICY AND PROCEDURE MANUAL Effective August 12, 2018 revised 02/11/2021. 53

Level 3 Appeal

If the Applicant or Co-Applicant is not satisfied with the decision, they have fifteen (15) calendar days from receipt of the letter from the Assistant Director of CCDF Policy to submit a final written request for appeal to: Office of Early Childhood and Out of School Learning Attn: Director of Operations - CCDF Appeals 402 West Washington Street, W-362, MS-02 Indianapolis, IN 46204-2739 The Director has fifteen (15) calendar days to review the decision of the Assistant Director of CCDF Policy and respond in writing. The decision of the Director is FINAL.

PAYMENT OF SERVICE DURING APPEAL Service for child care provided during an Applicant and Co-Applicant’s appeal will not be reimbursed after the ten (10) calendar day notice. However, if a finding is held in the Applicant and Co-Applicant’s favor, all child care during the appeal process will be paid retroactively provided the Applicant or Co-Applicant completes reauthorization timely, has a service need during the entire appeal period, and has utilized child care through an Eligible Provider. After an appeal, the Applicant and Co-Applicant who can demonstrate a current service need but are unable to document a service need during the entire appeal period, may reauthorize using their current service need.

4.3 Determination of a Repayment Agreement A repayment is needed when a non-compliance with CCDF Policies and Procedures resulted in child care subsidy being paid when the Applicant or Co-Applicant was ineligible for the program and Family and Social Services Administration (FSSA) is seeking repayment for that time frame.

REPAYMENT APPEAL POLICY: If a repayment determination has been made and the Applicant and/or Co-Applicant disagree, a written appeal must be submitted following the appeal guidelines provided below.