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Helps to ensure continuity of service by the DFR and/or proper referral to other needed resources Prevents needless repetition of fact gathering Provides material for research and statistical purpose Provides material by which agency policies, practices, and standards of performance can be substantiated and evaluated Serves as the basis for the state's payment to or on behalf of an AG 1450.10.00 CONTENT OF CASE FILE The electronic copy eligibility case file must contain all signed application forms necessary to support the eligibility determination, collateral sources of verification, and correspondence. There is no mandatory requirement as to how material is to be arranged in the eligibility case files. However, it is important that the method adopted by the DFR, or worker, be understood and consistently used.

Information in the file(s) should be consistent with information entered into the Eligibility System. At a minimum, case records must contain the following information: Current and previous Self-Sufficiency plans Copies of referral forms to service providers and/or other organizations. Copies of appointment notices or documentation of appointments if scheduling was done manually; and Contracted service providers are also to maintain case files in accordance with their contracts. Case notes should be kept on comment screens to document the specific barriers participants face and their resolution; contacts between participant, DFR, and contracted service provider; and any other pertinent information. 1450.15.00 RETENTION OF CASE RECORDS Hard or electronic copy case records are not to be taken from the DFR except for official use by employees or for use by proper authority upon court order. Receipts should be made and