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1425.10.15 RELEASE OF MEDICAID NUMBERS TO PROVIDERS (MED) ............................ 8

1425.10.15.05 RETROACTIVE OR EMERGENCY SERVICES ....................................................... 9 1425.10.15.10 VALIDATION OF CORRECT MEDICAID NUMBER (MED) .................................... 9 1430.00.00 PROTECTED CASES .............................................................................................. 9 1432.00.00 ADA/REHABILITATION ACT POLICY ......................................................................... 10 1432.05.00 LEGAL BASIS OF THE ADA/REHABILITATION POLICY ............................................ 10 1432.05.05 ACCOMMODATIONS FOR THE ADA/REHABILITATION ACT .................................. 10 1432.10.00 ADA COORDINATOR ........................................................................................... 11 1435.00.00 NON-DISCRIMINATION ....................................................................................... 11 1435.05.00 NON-DISCRIMINATION INFORMATION ............................................................... 11

1440.00.00 COMPLAINTS ......................................................................................................... 11 1440.10.00 APPLICANT/RECIPIENT COMPLAINTS RECEIVED BY DFR ...................................... 12 1440.15.00 COMPLAINTS RECEIVED FROM THIRD PARTIES BY DFR ....................................... 12 1440.20.00 COMPLAINTS OF DISCRIMINATION ..................................................................... 12 1440.20.05 THE DFR AND DISCRIMINATION COMPLAINTS .................................................... 15 1440.20.10 THE FAMILY INDEPENDENCE SECTION AND DISCRIMINATION COMPLAINTS ....... 17 1445.00.00 MANDATORY REPORTING OF CHILD ABUSE OR NEGLECT ....................................... 18 1450.00.00 CASE RECORD MAINTENANCE ............................................................................... 18 1450.10.00 CONTENT OF CASE FILE ...................................................................................... 19 1450.15.00 RETENTION OF CASE RECORDS ........................................................................... 19 1450.20.00 RETENTION OF DOCUMENTS WITHIN THE CASE FILE .......................................... 20

1450.20.05 RETENTION OF DOCUMENTS WITHIN THE CASE FILE .......................................... 21 1455.00.00 DESTRUCTION OF CASE MATERIAL ........................................................................ 21 1455.05.00 REMOVAL OF EXTRANEOUS MATERIAL FROM CASE RECORDS ............................ 21