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1400.00.00 ADMINISTRATIVE POLICY This chapter presents administrative policy, including: Family and Social Services Administration (Section 1405) Personnel Standards (Section 1410) Outreach (Section 1415) Inquiries for Information (Section 1420) Confidentiality (Section 1425) Protected Cases (Section 1430) ADA/Rehabilitation Act Policy (Section 1432) Non-Discrimination (Section 1435) Complaints (Section 1440) Mandatory Reporting of Child Abuse or Neglect (Section 1445) Case Record Management (Section 1450) Destruction of Case Material (Section 1455) 1405.00.00 FAMILY AND SOCIAL SERVICES ADMINISTRATION The Family and Social Services Administration (FSSA) is the agency of the state responsible for social service and financial assistance programs. The administration includes the following six major service divisions: The Division of Family Resources (DFR) – includes Medical Review Team (MRT) The Division of Mental Health and Addiction (DMHA) The Division of Aging The Disability, Aging and Rehabilitative Services (DDARS) The Office of Medicaid Policy and Planning (OMPP) FSSA Operations – includes Medical Review Team (MRT) The Office of Early Childhood and Out-of-School Learning (OECOSL)

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1400.00.00 ADMINISTRATIVE POLICY This chapter presents administrative policy, including: Family and Social Services Administration (Section 1405) Personnel Standards (Section 1410) Outreach (Section 1415) Inquiries for Information (Section 1420) Confidentiality (Section 1425) Protected Cases (Section 1430) ADA/Rehabilitation Act Policy (Section 1432) Non-Discrimination (Section 1435) Complaints (Section 1440) Mandatory Reporting of Child Abuse or Neglect (Section 1445) Case Record Management (Section 1450) Destruction of Case Material (Section 1455) 1405.00.00 FAMILY AND SOCIAL SERVICES ADMINISTRATION The Family and Social Services Administration (FSSA) is the agency of the state responsible for social service and financial assistance programs. The administration includes the following six major service divisions: The Division of Family Resources (DFR) – includes Medical Review Team (MRT) The Division of Mental Health and Addiction (DMHA) The Division of Aging The Disability, Aging and Rehabilitative Services (DDARS) The Office of Medicaid Policy and Planning (OMPP) FSSA Operations – includes Medical Review Team (MRT) The Office of Early Childhood and Out-of-School Learning (OECOSL)