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• If not participating in AJS, the authorization to deny the application should occur no later than 31 days from the date of application or the next business day if the 31st day is a non- business day. • For AG’s participating in AJS, the authorization to deny the application should occur no later than 61 days from the date of application, or the next business day if day 61 is a non- business day. 2020.10.05 TIME STANDARDS FOR PAROLED, TRANSITIONED OR RELEASED PRISONERS (C)

All efforts will be made to ensure that the normal time processing standards will allow for assistance to be available when the prisoner, if eligible, is released, transitioned, or paroled, in accordance with IC 11-10-12-5. 2020.20.10 EXCEPTIONS TO APPLICATION TIME STANDARD (C)

Every effort must be made by the DFR to process all applications within the time standards. If an application pends beyond the time standard, the reason must be clearly documented in the eligibility system. Reasons are as follows: • Awaiting documentation of life insurance cash value from a life insurance company • Other extenuating circumstances • Receipt of hearing decision (the eligibility system will require a delay code to be entered if a denial was overturned by the Administrative Law Judge (ALJ). 2025.00.00 VERIFICATION

The DFR must have adequate factual information on which to base case eligibility decisions. • At least one source of verification for each eligibility factor, other than relationships (see 2420.05.05), is considered adequate verification. • Proper verification would include the use of third-party information or documentation, as well as other sources as appropriate.

EXAMPLE:

Financial and demographic information is required only for those individuals living in the home who are members of the AG (as participants or non-participants). Therefore, when dealing with a household made up of AG members and excluded persons, the eligibility worker may not require the AG, as a condition of eligibility, to provide information and verify the circumstances of the non-AG members.

Verifications may be secured by one of the following methods: • Telephone contact • Personal contact