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• Written (hard copy) documentary evidence. o including verifications received by fax or other electronic devices where the authenticity of the source of the verification along with the verification itself can be validated.

The eligibility system must contain all telephone or personal contacts used as verification. At a minimum, the following must be recorded: • The eligibility factors verified. • The name of the contact person • The date of the contact • The information obtained from the contact.

Notes in the eligibility system must be in sufficient detail to support the determination of eligibility or ineligibility. 2025.05.05 VERIFICATION OF QUESTIONABLE INFORMATION

When determining if information provided is questionable, the eligibility worker will base the decision on the circumstances of the AG. Further verifications may be necessary if the following situations occur: • A report of expenses that exceed income. • Information has been received that individuals listed as household members is incorrect or incomplete. • Other situations that indicate that case circumstances may not be as reported by the applicant/recipient.

Questionable information alone does not serve as a basis for a denial or termination of the case. Benefits for one program may not be terminated only because benefits for another program have been terminated.

When unclear information is received from a third party or from the AG, clarification and verification of the AGs circumstances must be pursued. • Mail a request for verification specifically addressing all required verifications. • 13 calendar days must be allowed for the return of verifications. • Take action to close/deny the case if, by the due date, the AG fails to respond or does not provide sufficient information as indicated on the request for verification. 2025.05.10 COLLATERAL CONTACTS

When contacting collateral contacts, disclosure of information should be limited to that which is absolutely necessary to obtain the information being sought. • Disclosure that the AG has applied for or is receiving SNAP or Cash Assistance should not occur. • Collateral contacts may require a signed release from an applicant/recipient.