Page 39
resources assigned activities. This coordination includes both verbal and written communication between E&T providers and local service providers, and may involve referrals, information sharing, and follow-up with community partners, employers, and service providers. Employment Coaches maintain knowledge of available local resources and build relationships with partner organizations to facilitate timely, appropriate referrals. When a barrier is identified, the Employment Coach works directly with the participant to connect them to the necessary resource and follows up to ensure the need is addressed. Coordination efforts are documented in the participant's record to ensure continuity of care and support across program interactions. This collaborative approach ensures that participants receive holistic support beyond the scope of E&T services, promoting long-term stability and improved employment outcomes. How does the State agency ensure E&T participants receive targeted case management services through an efficient administrative process, per 7 CFR 273.7(c)(6)(ii)? The State agency ensures E&T participants receive targeted case management services through a structured and efficient administrative process designed to meet individual needs while supporting overall program goals. All SNAP E&T participants receive case management services as part of their assigned activities, with the level and type of support tailored to their individual circumstances. Case management includes, at minimum, monthly check-ins (by phone or in person), progress monitoring, validation of participation, and referrals to supportive services. Employment Coaches assess participant needs during these check-ins and may administer additional assessments as needed to identify evolving goals or barriers. This approach ensures case management is targeted and responsive. Work plans are reviewed and updated as needed, particularly when a participant indicates their plan no longer fits their situation or when an assigned activity reaches its anticipated end date. The E&T contractor schedules follow-up appointments to make necessary adjustments, maintaining continuity and alignment with the participant’s employment objectives. To ensure efficiency, Maximus serves as the primary provider of case management services for participants not supported by third-party partners offering their own case management. All third-party case management processes are reviewed and approved by the State agency to ensure consistency with SNAP E&T requirements and to avoid administrative redundancy. This structure allows for centralized oversight while leveraging community partnerships. Through regular monitoring, streamlined procedures, and individualized engagement, the State agency ensures that case management services are both targeted and delivered efficiently, in compliance with 7 CFR 273.7(c)(6)(ii). How do your offered case management services support the participant in the E&T program and provide activities and resources that help the participant achieve program goals? Case management services are provided by the E&T contractor and are integrated into each participant’s assigned component or activity outlined in their individualized work plan. All E&T participants receive case management, with the level and frequency of support tailored to their unique circumstances and goals. Core case management services include, at minimum, monthly check-ins via phone or in person, progress monitoring, and validation of activity completion. Employment Coaches may also conduct additional 1/28/26, 11:54 AM State Plan ID FY26 - Amendment 1 https://dam-fns.usda.gov/sites/default/files/microsite/snapet-idfy26stateplan//index.html 39/100