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Describe how E&T case managers coordinate with other staff and services. Coordination can involve tracking E&T participation, sharing information that may be relevant to participation in E&T (e.g. information related to good cause or a work exemption), and referral to additional services. QUESTION RESPONSE FIELD How do E&T case managers coordinate with: SNAP eligibility staff E&T case managers coordinate with SNAP eligibility staff to ensure timely and accurate communication regarding a participant’s status in the E&T program. This coordination supports determinations related to good cause, exemptions, compliance and non-compliance, employment verification, sanction averted actions, and cure determinations. Information is shared through the Employment and Training System (ETS) and the Idaho Benefits and Eligibility System (IBES), allowing both E&T and eligibility staff to access up-to-date information. Case notes, alerts, and system updates ensure that eligibility staff are informed of any changes that may affect a participant’s SNAP eligibility or work requirement status. This process promotes consistency between E&T case managers and eligibility operations, reduces delays in case processing, and helps ensure participants are accurately assessed and supported across both programs. How do E&T case managers coordinate with: State E&T staff Idaho’s E&T contractor, Maximus, coordinates regularly with State E&T staff to ensure consistent, accurate, and responsive service delivery. This coordination includes topics such as participant eligibility, provider determinations, policy clarification, program updates, data validation, and participant engagement strategies. Communication takes place through a variety of methods, such as verbal discussions, email correspondence, and documentation within the Employment and Training System (ETS) and the Idaho Benefits and Eligibility System (IBES). These systems are used to record participation, track progress, and maintain case notes. In addition, Maximus engages with State staff through scheduled bi-weekly meetings and ongoing email communications to request guidance or clarification as needed. This continuous, two-way communication allows the State agency to review entries, offer feedback, and provide technical assistance to ensure that program requirements are met. It also supports timely issue resolution and strengthens the overall alignment of E&T services with federal and state expectations, contributing to improved participant outcomes. How do E&T case managers coordinate with: Other E&T providers Coordination between the E&T program and third-party providers for participant placement and referral is conducted through established communication protocols designed to ensure consistency and effective service delivery. Third-party providers submit regular updates on participant progress and notify State E&T staff of any changes in circumstances. This allows the State to maintain centralized oversight and ensure that services remain aligned with program standards. Requests for supportive services are communicated directly to Maximus, the State’s primary E&T contractor, which facilitates prompt review and fulfillment of those needs. Ongoing communication—both verbal and written—is maintained to support seamless transitions, reduce duplication of services, and promote continuity in case management. All coordination activities are documented in the participant’s record and reviewed by the State agency to ensure compliance and program effectiveness. How do E&T case managers coordinate with: Community Employment Coaches coordinate with community resources to help participants address barriers to employment and achieve success in their 1/28/26, 11:54 AM State Plan ID FY26 - Amendment 1 https://dam-fns.usda.gov/sites/default/files/microsite/snapet-idfy26stateplan//index.html 38/100