Page 40
assessments based on the participant’s progress or emerging needs. For participants in Supervised Job Search, case management includes regular notifications of in-demand job opportunities in their area and communication about available supportive services. The case management process ensures ongoing engagement and alignment between participants’ current situations and their assigned work plans. When a participant indicates their plan no longer fits or if the activity’s anticipated end date has passed, the E&T contractor schedules a follow-up appointment to review and adjust the work plan accordingly. Third-party partners that provide case management follow their own program-specific procedures, which are reviewed and approved by the State agency to ensure alignment with SNAP E&T requirements. For third- party participants whose providers do not offer case management, Maximus delivers these services, ensuring consistent support through regular check-ins, progress tracking, and barrier resolution. How does the SNAP State agency ensure the case management services offered do not act as an impediment to successful participation in E&T? The State agency ensures that case management services are participant-centered and flexible, designed to support—not hinder—engagement in the E&T program. Monthly check-ins with Employment Coaches are focused on identifying and addressing individual needs or barriers, adjusting work plans as necessary, and ensuring access to supportive services. By maintaining frequent one-on-one communication, Employment Coaches can quickly respond to changes in the participant’s circumstances and modify their assigned activities to better reflect their current capacity and goals. This ongoing dialogue ensures that program expectations are realistic and appropriate, reducing the risk of participants becoming disengaged due to mismatched plans or unaddressed barriers. The State agency also reviews and approves all third-party partner case management processes to ensure they meet program standards and do not create unnecessary burdens for participants. When a provider does not offer case management, Maximus assumes responsibility for delivering these services, offering participant support and assistance with barrier resolution. 1/28/26, 11:54 AM State Plan ID FY26 - Amendment 1 https://dam-fns.usda.gov/sites/default/files/microsite/snapet-idfy26stateplan//index.html 40/100