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Page 148 Iowa Department of Health and Human Services Employees’ Manual Overpayment Recovery Title 13: Social Service Resources Chapter G: Child Care Assistance June 14, 2024 Overpayment Refunds and Payments Procedure: When a child care provider returns the original CCA warrant, complete form 470-0009, Official Receipt and forward a copy of the receipt and the returned warrant to: Cashier’s Office, Room 14, Bureau of Purchasing, Payments, Receipts and Payroll, 1305 E Walnut St., Des Moines, Iowa 50319-0114. If a CCA provider wants to refund a CCA overpayment in part or in full before the end of the 30-day appeal period, accept the refund. Provide the provider with form 470-0009, Official Receipt, for the refund. Identify the payment as a provider CCA refund. Complete form 470-0010, Adjustment to Overpayment Balance. The provider’s name must be listed as the debtor on form 470-0010. Forward a copy of form 470-0009, Official Receipt, together with the repayment and form 470-0010, Adjustment to Overpayment Balance, to the Cashier’s Office, Room 14, Bureau of Purchasing, Payments, Receipts and Payroll, 1305 E Walnut St., Des Moines, Iowa 50319-0114. Both form 470-0009, Official Receipt, and form 470-0010, Adjustment to Overpayment Balance, must identify the refund as a CCA repayment. The Cashier’s Office will process the refund and apply it to an outstanding overpayment as appropriate. See 6-Appendix for instructions on completing form 470-0010. See 23-B, Collections, for information on refunds made to the Department. Also see 23-B- Appendix for instructions on completing the Official Receipt. Appeal Filed After Client or Provider Refund Legal reference: 441 IAC 170.9(5) Policy: When a client or provider makes voluntary repayments in the 30-day appeal period and later appeals before the end of the 30 days, notify DIAL by forwarding to DIAL: ▪ An updated form 470-0464, Overpayment Recovery Information Input, or ▪ An updated copy of the “Overpayment Recovery Information Input Summary” screen. Show the pending appeal status code and the date the appeal was filed in red.