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Page 149 Iowa Department of Health and Human Services Employees’ Manual Overpayment Recovery Title 13: Social Service Resources Chapter G: Child Care Assistance June 14, 2024 Overpayment Refunds and Payments Do not accept further payments until either the appeal is withdrawn or you receive a final decision that upholds the Department’s action. Voluntary repayments already received will not be returned to the provider unless the final decision directs the Department to do so. If a client or provider loses an appeal, the client or provider is also responsible for repaying the excess amount received during the appeal process. Recovery should begin no later than one month after the month the final decision is issued. (The recovery may be delayed until the second month because of timely notice.) Client or Provider Payments Legal reference: 441 IAC 170.9(5) Policy: The Department of Inspections, Appeals, and Licensure (DIAL) sends form 470-0130, Billing Statement, each month to debtors who have made cash agreements to repay their claim. The Overpayment Recovery system issues these statements on the last working day of the month. This statement: ▪ Tells the debtor the amount of the payment due for the month. ▪ Lists all payments received during the current month. (This billing cycle also determines delinquent accounts.) ▪ Serves as a receipt. Procedure: A client or provider may send payment on a recoupment action directly to the CCA worker. If you receive a payment, issue form 470-0009, Official Receipt. Attach the receipt and payment to form 470-0010, Adjustment to Overpayment Balance, and send them to: Cashier’s Office, Bureau of Purchasing, Payments, Receipts and Payroll, Room 14, 1305 E Walnut St., Des Moines, Iowa 50319-0114. Payments from clients or providers should be accompanied with the top portion of the billing statement the client or provider has received from DIAL. The statement contains identifying numbers so that a payment can be applied to the correct debtor’s account. If there is no accompanying document or identifying numbers, the cashier must search the system to find the debtor record. When the client or provider makes a payment by check or money order, instruct the client to make the remittance payable to the “Iowa Department of Health and Human Services.”