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Page 147 Iowa Department of Health and Human Services Employees’ Manual Overpayment Recovery Title 13: Social Service Resources Chapter G: Child Care Assistance June 14, 2024 Overpayment Refunds and Payments Overpayment Refunds and Payments Legal reference: 441 IAC 170.9(5) Policy: A client or provider may wish to refund a Child Care Assistance (CCA) overpayment in part or in full before the end of the 30-day appeal period. Procedure: The client or provider may come directly to the CCA worker with the refund. When the client or provider makes a payment by check or money order, the client should make the remittance payable to the “Iowa Department of Health and Human Services.” Client Refunds Legal reference: 441 IAC 170.9(5) Policy: A Child Care Assistance (CCA) client may refund a CCA overpayment in part or in full before the end of the 30-day appeal period. Procedure: Provide the client with form 470-0009, Official Receipt for the refund. Identify the payment as a client CCA refund. Complete form 470-0010, Adjustment to Overpayment Balance. The client’s name must be listed as the debtor on form 470-0010. Forward a copy of form 470-0009, Official Receipt together with the repayment and form 470-0010 to the Cashier’s Office, Room 14, Bureau of Purchasing, Payments, Receipts and Payroll, 1305 E Walnut St., Des Moines, Iowa 50319-0114. Both form 470-0009 and form 470-0010 must identify the refund as a CCA repayment. The Cashier’s Office will process the refund and apply it to an outstanding overpayment as appropriate. See 6-Appendix for instructions on completing form 470-0010. See 23-B, Collections for information on refunds made to the Department. Provider Refunds Legal reference: 441 IAC 170.9(5) Policy: A child care provider may refund a Child Care Assistance (CCA) overpayment in part or in full before the end of the 30-day appeal period.