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Page 146 Iowa Department of Health and Human Services Employees’ Manual Overpayment Recovery Title 13: Social Service Resources Chapter G: Child Care Assistance June 14, 2024 DIAL Overpayment Recovery Process DIAL Overpayment Recovery Process Legal reference: 441 IAC 170.9(5); 441 IAC 11.1 (217,421) Policy: The Department of Inspections, Appeals, and Licensure (DIAL) reviews the circumstances of each referral, and then decides whether recovery should be initiated immediately, or if a referral should be made to the county attorney for prosecution. For a complete guide to the overpayment recovery process, please refer to 6-G, Recovery of Public Assistance Debts. Records of the Public Assistance Debt Recovery Unit are confidential in accordance with 1-C, Confidentiality and Records. Issuing a Demand for Repayment Legal reference: 481 IAC 71.5(10A) Policy: The debt establishment and repayment process begins with a notice to the debtor that an overpayment has occurred. DIAL sends form 470-4530, Notice of Child Care Assistance Overpayment to either client or provider A demand letter is sent whether the case is active or closed. The client or provider has 30 days from the date of the demand letter to enter into a repayment agreement or to appeal the overpayment. DIAL reviews the circumstances of each referral and decides whether recovery should be initiated immediately or a referral should be made to the county attorney for prosecution. When Recovery Is Suspended or Waived Legal reference: 441 IAC 170.9(7) Policy: The Department of Inspections, Appeals, and Licensure (DIAL) is responsible for suspensions and waivers of recovery efforts. Recovery is suspended on nonfraud overpayments when the amount of the overpayment is less than $35. Recovery is waived on nonfraud overpayments that are less than $35 and have been in suspension for three years. Procedure: Even though recovery may be suspended, refer all overpayments of less than $35 on canceled cases to DIAL.