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Title 7: SNAP Page 11 Iowa Department of Health and Human Services Employees’ Manual Chapter H: Adjustments Claims Revised October 11, 2024 Calculating the Amount of the Claim When a household refuses or fails to provide verification necessary to calculate the amount of a claim, use the best information available for the calculation. When the best information available is a wage matching report, it is not known how much was earned in each month. Determine countable income for the claim by assuming an equal amount received in each month. Comment:

1. Due to a new job, household K’s income went over its gross income limit for the first time in February. The household was required to report this by March 10 but failed to do so. The household’s unreported earnings are discovered in May. Benefits are adjusted for June. A claim must be completed for the months of April and May. The claim for April and May is calculated by using earnings that would have been projected if the household had reported the change at the required time. 2. Mr. J started a new job in March. Because his household’s income did not go over its gross income limit, the new job did not have to be reported until recertification. A RRED is filed in July to recertify benefits for August. Mr. J’s job is still not reported. Mr. J’s earnings are discovered in October and benefits are adjusted for November. A claim must be completed for the months of August through October. Earnings in the 30-day period before the RRED are used to project income to be used in calculating the claim for August through October. 3. Due to a new job, household P’s income went over its gross income limit for the first time in March. The household was required to report this by April 10 but failed to do so. The household’s unreported earnings are discovered in July. The new job has ended and the final pay was received in June. No adjustment is needed to ongoing benefits since the income has stopped. However, a claim must be completed for May and June, as earnings should have been counted for those months. Because the earnings ended in June, there is no claim for July. Calculate a claim for May and June by using earnings that would have been projected if the household had reported the change at the required time.