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Title 7: SNAP Page 5 Iowa Department of Health and Human Services Employees’ Manual Chapter G: Case Maintenance Action on Changes Reported During the Certification… Revised September 27, 2024 Changes Requiring Action During the Certification… The client’s written or verbal report of their gambling or lottery winning amount is considered verified information. It is only necessary to request additional proof of the gambling or lottery winning amount if the client’s report is questionable. See 14-B(5) for instructions on how to cancel a household who becomes ineligible due to lottery or gambling winnings. NOTE: A data source report of lottery/gambling winnings is not considered verified. If, in an attempt to verify the information from the data source, you are able to speak with the client by phone or the client provides a written statement of their lottery or gambling winning amount, consider the client’s statement as verified information unless questionable. Comment: Common examples of changes requiring action during the certification period are provided below.
1. Household A is receiving SNAP. We receive an UIB report showing that a member started receiving UIB benefits. Because this information is verified upon receipt, income is entered. Since this will result in decreased benefits for the household, action must be taken within 10 days of the verified change. 2. Bill is a SNAP recipient. On October 20, he reports that his girlfriend Sue has moved in and they purchase and prepare meals together. Bill states Sue has no income, and you find nothing questionable when doing lookups. Since there is no income to verify and a new household member does not require further verification, consider this reported change to be verified upon receipt. Add Sue to Bill’s benefits effective November 1. 3. Household consists of Jim and his child. He submits a desk RRED on May 8, reporting $0 income, and you recertify them for June 1 – November 30. On July 10 he calls to report that his job at Employer T ended. You review his case file and see there is no income entered, and ask how long he has worked there. He informs you that he started in March and says he must have forgotten to report it on his RRED. Since this indicates that the information used at certification was incorrect, you must follow up with an RFI and close his benefits if verification is not provided. In addition you will need to determine if there is an overpayment and whether or not an IPV will be pursued.