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Title 7: SNAP Page 4 Iowa Department of Health and Human Services Employees’ Manual Chapter G: Case Maintenance Action on Changes Reported During the Certification… Revised September 27, 2024 Changes Requiring Action During the Certification… Changes Requiring Action During the Certification Period Policy: Generally speaking, the following types of changes require immediate action:  Changes for which the information which is verified upon receipt and the impact is clear  Changes which indicate that incorrect information was reported and used at the time of certification  Changes that were required to be reported, and the information is less than 60 days old  Changes based on information received from a prisoner, death or National Accuracy Clearinghouse (NAC) match  Changes in deductible expenses resulting from an address change. Verification of all other expenses during the certification period is voluntary. Procedure: If you receive a report of one of these types of changes, follow policies and timeframes for increasing or decreasing benefits. If verification is requested and not provided, the case must be canceled. Exception: If the household reports a change in shelter and/or utility expenses resulting from an address change and the household fails to provide requested verification of the expense, do not allow the deduction and do not cancel the case. Other than changes resulting from a new address, if the household reports a change in an expense that has already been verified, do not request verification of the change. If the client does not voluntarily provide verification of the change, leave the previously verified deduction amount on the case. Do not change the deduction to the newly reported amount because the change was not verified. This will need to be verified at the next recertification. If the reported change is something we are able to verify through data matches, you must attempt to verify the change. Depending on how quickly the change is reported, the data source may or may not be able to provide the verification necessary. If the change cannot be verified at the time of report, it is not considered “verified upon receipt” and you must then determine if it meets any other criteria which requires immediate action. If the reported change is the result of an unverified prisoner or deceased matching system, or from NAC, and you need to send an RFI, you must mark the appropriate section on the form so that the required language for these types of changes is included.