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Title 7: SNAP Page 45 Iowa Department of Health and Human Services Employees’ Manual Chapter G: Case Maintenance Recertification Revised September 27, 2024 Clarifying and Verifying Information

1. Mr. A files a RRED on May 5 to recertify benefits for June and an interview is held May 10. During the prior certification period, he reported a job start at Burger John’s, which did not cause him to exceed the reporting threshold. Therefore, this job was not verified, but was held until recertification. At his interview, he explains that he only worked at Burger John’s for about a month, and got his last paycheck from them in March. He is now working at Taco Shack. Because he no longer works at Burger John’s and received his final pay more than 30 days before submitting his RRED, and you have no indication that he would have exceeded the reporting threshold, document the case file with this information. Additional verification from Burger John’s is not needed. However, since he is currently working at Taco Shack, verification of this job is required. Send an RFI to provide Taco Shack’s verification due May 20. Mr. A does not return the verification by the due date and his application is denied for failure to provide information. However, he later returns the missing information on May 28, before the end of his certification period. Reopen the application and approve the case, providing benefits effective June 1. 2. Mr. B files a RRED on June 5 to recertify benefits for July. An interview is scheduled for June 12. Mr. B fails to attend and the worker sends a SNAP Notice of Missed Interview. Mr. B reschedules his interview for June 18. At his interview, Mr. B is given 10 days to provide required verification (by June 28). Mr. B does not provide the verification by June 28. On June 29, the worker sends a notice to deny the application for failure to provide requested information. Mr. B provides the missing verification on July 10. Reopen the case and prorate benefits from July 10. 3. Ms. C files a non-interview RRED on July 2 to recertify benefits for August. During her prior certification period, she reported a job at Derkin’s which did not cause her to exceed the reporting threshold, so the change was held until recertification. On this RRED, she only reports income from Costless. Even though she didn’t report that a job ended in the last 30 days on the RRED, we must determine what happened to the job at Derkin’s. Since an interview is not required, you may attempt to call her to clarify the situation. If you reach her, clarify and document the details. If she received pay within 30 days prior to her application date, you will need to request verification of this job along with verification of Costless. If you don’t reach her by phone to clarify the Derkin’s job, an RFI must be sent. Remember that calling the client to clarify something does not constitute an interview. This recertification should still be documented as a desk RRED, with an interview required in six months.