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Title 7: SNAP Page 46 Iowa Department of Health and Human Services Employees’ Manual Chapter G: Case Maintenance Recertification Revised September 5, 2025 Clarifying and Verifying Information

4. Ms. D files a non-interview RRED on August 8 to recertify benefits for September. During the prior certification period, she started a job at The Gas Station which didn’t require verification at the time. On the RRED, she reports no income. You can attempt to call her to clarify what happened to the job at The Gas Station. If you don’t reach her, or if you reach her and further verification is required, an RFI must be sent requesting verification of her job, including ending information if applicable. 5. Mr. E files a non-interview RRED on September 3 to recertify benefits for October. During the past certification period, there were multiple changes reported for which verification was not required. Since you know you need to clarify his situation and that verification may not be needed for some of the changes, you determine it would be easier to resolve all of the information by conducting an interview. This will likely minimize the amount of verification requested. Document the reason for scheduling an interview and proceed with processing of this RRED as an “interview” RRED. An interview will not be required in six months. 6. Ms. F files a non-interview RRED on October 6 to recertify benefits for November. There was one change reported during the prior certification period which must be clarified. You call her to do this, and she starts to inform you of multiple other changes that will need to be resolved. Because of the complexity of her situation, you determine it would be easier to conduct a full interview. Review the entire RRED and send a request for any necessary verification. Document the reason for conducting an interview and proceed with processing of this RRED as an “interview” RRED. An interview will not be required in six months. Determining Eligibility and Benefits Legal reference: 7 CFR 273.10(a)(2), 441 IAC 65.9(234) Policy: When processing an application for recertification:  See Timely Processing a RRED and Delays in Processing a RRED for processing time frames and effective dates.  Base eligibility and benefits for the new certification period on the household’s anticipated circumstances. Procedure: Do the following to anticipate the household’s circumstances: 1. Determine household composition based on what is anticipated for the first day of the new certification period. 2. Calculate a new income estimate. Follow the policies in 7-F.