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Title 7: SNAP Page 44 Iowa Department of Health and Human Services Employees’ Manual Chapter G: Case Maintenance Recertification Revised September 5, 2025 Clarifying and Verifying Information A household cannot be denied for failure to provide information that is requested prior to the interview, because the household must be allowed 10 days from that date to provide information. If processing a desk RRED, you must clarify any reported changes that were held during the prior certification period. You may attempt to clarify things with a phone call, and then send an RFI for verification. If you aren’t able to clarify by telephone, verification must be requested for all changes that were held during the previous certification period. There is no requirement to attempt to reach the household by telephone. However, this may result in fewer requested verifications. Procedure: It is important that you review narratives back to the prior application or recertification. This must be done to ensure that all reported changes are addressed. If a household fails to provide requested verification needed to determine eligibility by the due date, deny the application using notice reason code 206. If a household turns in all verification after the application is denied but before the end of the certification period, reopen the case and provide a full month of benefits for the first month of the new certification period. If the verification is received after the end of the certification period, reopen the case and prorate benefits. See specific policies for your case situation in RRED Filed Before the End of the Certification Period or RRED Filed After the End of the Certification Period. Don’t deny an application for failure to verify an expense. However, do not allow a deduction if required verification of an expense is not provided. If a previously verified expense has not changed, verification is not required. EXCEPTION: If the household has moved, verification of shelter and utility expenses at the new address is required, even if the amount is the same. Comment: You cannot deny a household for failure to provide verification if:  An interview is required, but it has not been held, or  You did not ask for verification in writing, or  You did not give the household 10 days to provide verification, or  You asked a third-party for the verification but the third party failed to provide it.