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Title 7: SNAP Page 43 Iowa Department of Health and Human Services Employees’ Manual Chapter G: Case Maintenance Recertification Revised September 5, 2025 Interviews NOTE: When using notice reason 522, you must track this time frame. Make system entries to deny the application on the 30th day after the RRED was filed unless the household reschedules and appears for an interview. If the 30th day falls on a weekend or holiday, make system entries the next working day. Comment: Do not send a Notice of Missed Interview if you set up an interview but the household has not filed a RRED. You cannot take action if the household has not applied. Clarifying and Verifying Information Legal reference: 7 CFR 273.14(b)(4) Policy: At the time of the recertification, you must clarify the household’s situation, including any reported changes that happened during the prior certification for which action has not been taken. If the change is:  still applicable, verification must be provided prior to approving continued benefits.  no longer applicable, document the case with the clarified information and the reason additional verification is no longer needed. If an unverified income source started and stopped during the prior certification period, verification is only required if:  the final pay was received within the 30 days prior to the date the application or RRED is submitted, or  you have reason to believe they may have exceeded the income limit and failed to report it, which could result in an overpayment. Clearly document the case file with the details of each “held” change and the information you clarify at recertification. If lookups suggest verification is needed for a potential overpayment, send an RFI even if the last pay was more than 30 days ago. If verification is needed to determine eligibility and benefits:  Tell the household in writing what it must provide, and  Give the household 10 days to provide the information. • The 10-day period starts the day after you give or mail the request. • If the 10th day is a nonworking day or a legal holiday, make the due date the next working day for which you have regular mail service. If the household is due for an interview, a request for verification should not be sent prior to the interview. Use the interview to clarify as much information as possible and determine what verification is needed.