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Title 7: SNAP Page 42 Iowa Department of Health and Human Services Employees’ Manual Chapter G: Case Maintenance Recertification Revised September 5, 2025 Interviews Remember: When you call back for the scheduled interview, you must attempt the call twice (five minutes apart) and document those attempts before considering the household to have failed to attend a scheduled interview. Conducting the Interview Legal reference: 7 CFR 273.14(b)(3) The interview is an official and confidential discussion of household circumstances. The purpose of the interview is to obtain the details of the household’s situation so eligibility can be determined. Conduct the interview according to the household’s situation. Although you need to review the entire RRED, some responses will require more examination. For example, if proof is provided or circumstances are fairly stable, you do not need to go into as much detail in the interview. However, if the household needs help or circumstances are error-prone, ask probing questions to clarify the situation. Explaining Simplified Reporting Legal reference: 7 CFR 273.12(a)(5) Policy: At each interview, explain to the household what changes must be reported and how and when to report these changes. Procedure: Explain reporting requirements to the household every time you interview. Explaining this carefully will help avoid household-caused errors. See 7-B, Household Reporting Requirements for details about information to provide when explaining reporting requirements. Failure to Attend the Interview Legal reference: 7 CFR 273.2(e) and 273.14(b)(3) Policy: If a household fails to attend a scheduled interview, notify the household that it missed the interview and is responsible for rescheduling. Procedure: Send a Notice of Decision on the day the household misses its interview. This notice tells the household the timeframe within which it must reschedule.  If the RRED was filed by the last day of the certification period, use notice reason 523.  If the RRED was filed after the last day of the certification period, use notice reason 522.