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Title 7: SNAP Page 27 Iowa Department of Health and Human Services Employees’ Manual Chapter G: Case Maintenance Common Changes in Household Circumstances Revised September 27, 2024 Removing a Member Removing a Member Legal reference: 7 CFR 273.12(c) Policy: Households are not required to report if a member leaves their household. However, if you get verified information that someone has left, you must remove that member, allowing for timely notice.

Trent is receiving SNAP for himself and his son Xavier. At time of certification, he reports that Xavier is only with him one night per week and every other weekend. However, since his mom does not receive SNAP, he is included on the case. If she later applies, she will be entitled to benefits for him since he is there a majority of the time. Xavier’s mom applies for SNAP on April 3. She reports the same custody arrangement Trent previously reported. Since no further verification is necessary and the impact on the case is clear, Xavier is removed from Trent’s SNAP effective May 1. He can then be added to his mom’s benefits for that month. Children Moving Between Homes Legal reference: 7 CFR 273.12(c) Policy: When children move between homes, you must work with both households to make sure the children are on the appropriate case. Remember that court custody arrangements don’t always reflect the true physical custody of the child. Procedure: Any time you get conflicting information from the two households, work with both to determine the correct situation. In extreme situations where the households continue to give conflicting information, DIAL may need to be involved. No action should be taken on either case until information is verified.

1. Ms. S and her son receive SNAP. Ms. S calls to report that her 14 year-old daughter Ava moved back into the home. Ava is currently receiving SNAP with her dad who lives 200 miles away, and there is no indication in his case file suggesting that Ava left her dad’s home. Explain to Ms. S that you can’t add Ava unless you get verification Ava returned to the home. Do not send an RFI. Be sure to document dad’s case with this information as well. Although he was not required to report a change, it will need to be addressed at the time of his recertification if not resolved before then. Ms. S provides a copy of a court order placing Ava in the home, as well as school verification showing Ava was just enrolled in school in Ms. S’s city. This is verification that Ava has moved. Ava should be removed from dad’s case allowing for timely notice, and added to Ms. S’s benefits the 1st of the next month. Both cases should be documented thoroughly.