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Title 7: SNAP Page 26 Iowa Department of Health and Human Services Employees’ Manual Chapter G: Case Maintenance Common Changes in Household Circumstances Revised September 27, 2024 Adding a Member Depending on the relationship the Iowa household has with the household from which the new member came, they may or may not be able to work with that household to get the person removed from benefits. However, if the Iowa household voluntarily provides verification that the new member has moved to Iowa, work with the other state to get the new member removed from benefits there. NOTE: If the other state informs you the new member is still active, it would be good customer service to let the Iowa household know so they are aware that further verification will be needed. However, formal denial of the application to add the new member should not be sent.
1. Monica is receiving SNAP. She reports that her son Kevin moved back from Ohio, where he was receiving benefits with his dad. Inform Monica that you will call Ohio to verify that Kevin has been canceled. If so, you can add him to her benefits. If he is still on benefits there, you will need verification of his move to Iowa prior to adding him to her benefits. When you contact Ohio, they inform you that Kevin is still receiving benefits with his dad. Therefore, no further action is taken and you document this reported change to be further addressed at recertification. It would be good customer service to let Monica know this so she can follow up if she wants. A few days later, Monica provides verification showing that Kevin has been enrolled in school in Iowa. This verifies Kevin no longer resides in Ohio. Work with Ohio to provide them with this verification so they can remove Kevin for no longer being a resident. Once that is done, he is added to Monica’s Iowa benefits the first of the following month. 2. Albert is receiving SNAP and on July 10th reports that his son Owen has moved back from Nebraska. Owen was previously getting benefits with his mom there, but Albert thinks Owen’s mom removed Owen from benefits. You call Nebraska and learn Owen is still active. It would be good customer service to let Albert know this so he can follow up if he wants. One week later Albert calls to tell you that he talked to Owen’s mom and she has now removed him from her benefits. You contact Nebraska again and verify this is correct, and that he will not receive Nebraska benefits beyond July. Add Owen to Albert’s case for August.