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Title 7: SNAP Page 4 Iowa Department of Health and Human Services Employees’ Manual Chapter B: Application Processing Filing a SNAP Application Revised September 27, 2024 Notifying and Screening for Emergency Services  If your office chooses to notify by appointment letter: • The appointment letter must have a section on the front with the following wording:

Emergency Appointment: _____yes _____no (See the attached information on emergency service.) Check “yes” or “no” to tell the household whether it may be entitled to emergency service. • You also must send the information about emergency service by:  Enclosing Comm. 084 or Comm. 084(S), or  Copying the Comm. 084 or Comm. 084(S) content on the back of the letter. A receptionist, a volunteer, or any other employee shall screen to see if the household may be eligible for emergency services whenever:  Someone comes into the office to apply, or  One of the following applications is filed: • Food and Financial Support Application, form 470-0462 or 470-0462(S). • Review/Recertification Eligibility Document (form 470-2881), if filed after the end of a certification period. Use the criteria under Determining Eligibility for Emergency Service to make this determination. Comment: See Emergency Service for information on processing requirements for a household eligible for emergency service. Note that when you schedule the interview, keep in mind you have only until the seventh calendar day after the application was filed to:  Interview the household,  Approve benefits, and  Have an electronic benefit transfer card in the household’s hands. Withdrawal of Application Legal reference: 7 CFR 273.2(c)(6) Policy: A household may voluntarily withdraw its application any time before eligibility is determined.