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Title 7: SNAP Page 3 Iowa Department of Health and Human Services Employees’ Manual Chapter B: Application Processing Filing a SNAP Application Revised September 27, 2024 Date of Application Procedure: Date-stamp applications delivered to an open HHS office with the same date on which a valid application is delivered. Date-stamp applications delivered to a closed HHS office with the date of the next HHS full-time office workday. When an application is left at a less-than-full-time office while it is closed, date-stamp it as received on the first day that is not a weekend or state holiday following the date that office was last open. An electronic application is considered delivered to an HHS office when it is received by HHS. All electronic applications received by HHS while full-time offices are open must be date-stamped with the same date on which the application is received. All electronic applications received by HHS while full-time offices are closed must be date-stamped with the date of the next HHS full-time office workday. Comment: If a household used the wrong application form to apply for SNAP, the date that form is date-stamped is the filing date. The household still must complete the correct application form to get benefits.

1. County A has a less-than-full-time office that is open only on Mondays and Wednesdays. The office was last open Wednesday, April 24. When the office reopens on Monday, April 29, all applications left under the door between the close of business April 24 and opening of business April 29 must be date- stamped as received on April 25. 2. HHS receives an electronic application on Sunday. Monday is a state holiday. When HHS full-time offices open Tuesday, the application is date-stamped as received Tuesday. Notifying and Screening for Emergency Service Legal reference: 7 CFR 273.2(i)(2) Policy: Notify all applicant households about emergency service criteria. Screen all SNAP applications immediately upon receipt to determine if the household may be eligible for emergency service. Procedure: You may notify households using an application insert or using your appointment letter.  If your office chooses to notify by application insert, include: • Comm. 084, Information on Emergency Service with every English application, and • Comm. 084(S), Informacion Sobre El Servicio De Emergencia with every Spanish application.