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Title 7: SNAP Page 27 Iowa Department of Health and Human Services Employees’ Manual Chapter B: Application Processing Emergency Service Revised September 27, 2024 Emergency Service Processing Time Frames The only situation that would cause a household to lose its right to emergency service is a missed interview. If the household does not contact you in time to allow you to issue benefits within the seven-day time limit the household, the household loses its right to emergency service. Process the application within 30 days of the application date. Comment: When a household misses their interview and has lost their right to emergency service, it is still important to process the application as quickly as possible. When you discover later in the application process that a household is eligible for emergency service:  The seven-day time frame for providing benefits starts with the date of discovery.  Document in the case record that the date of discovery is being used as the first day of the emergency service processing time limit. Emergency Service Processing Time Frames Application Date ABC Entries By Mail Time (2 days) Monday Thursday Saturday/Monday Tuesday Thursday Saturday/Monday Wednesday Friday Tuesday/Wednesday Thursday Monday Wednesday/Thursday Friday Tuesday Thursday/Friday The chart assumes:  No holidays fall within the seven days,  ABC entries were successfully updated in that night’s batch process,  The household needs an EBT card and the EBT card is mailed the next working day (M-F) after ABC entries are made. Combined Allotments for Households Entitled to Emergency Service Legal reference: 7 CFR 274.2(c)(2) Policy: Issue both the initial month’s prorated benefits and the next full month’s benefits at the same time when a household:  Files an initial application after the fifteenth of the month, and  Is eligible for both the initial and following month.