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Title 7: SNAP Page 26 Iowa Department of Health and Human Services Employees’ Manual Chapter B: Application Processing Emergency Service Revised September 27, 2024 Determining Emergency Benefits Determining Emergency Benefits Legal reference: 7 CFR 273.2(f)(1)(i); 273.2(i)(1), (2), and (4); 273.11(a); and 274.2(b) Policy: Determine a household’s emergency service benefits using:  All verified information available to you, and  The best available information for proof that was postponed. This includes information provided by the household such as income and expenses the household declares. See 7-I, Migrants and Seasonal Farm Workers for income policies. Emergency Service Processing Time Frames Legal reference: 7 CFR 273.2(i)(3), (4), 274.2(b), 441 IAC 65.2(234) Policy: A household eligible for emergency service is entitled to benefits by the seventh calendar day after the date the household submits its application. Procedure: Start counting the seven calendar day processing time limit the day after the day the household submits its application. To make benefits available to an eligible household within this time limit, the household must have:  An EBT card in its possession, and  Benefits available in EPPIC™. See 14-J for information about EPPIC® and when benefits are available to the household. Determine when you must make system entries.  If the household already has an EBT card, system entries must update no later than the sixth day after the application date to be timely. If the household does not have an EBT card, system entries must update no later than the fourth day after the application date to account for one work day and two mail days.  If the household already has an EBT card, system entries must update no later than the 29th day after the application date to be timely. If the household does not have an EBT card, system entries must update no later than the 27th day after the application date to account for one work day and two mail days. If a household eligible for emergency service misses a scheduled interview, notify the household that it is responsible for rescheduling the interview.