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Title 7: SNAP Page 17 Iowa Department of Health and Human Services Employees’ Manual Chapter A: Administration Responsibilities of the Department Revised June 20, 2025 Nondiscrimination Compliance If a complainant makes allegations verbally and is unable or is reluctant to put the allegations in writing, document the complaint in writing. All forms of complaint immediately go to the appropriate Eligibility Determination Manager (EDM) to determine if the complainant’s civil rights may have been infringed. All documentation is immediately forwarded to Community Access and Eligibility, Division of Economic Assistance, Bureau of Support and Training. Appealable issues are referred to the Appeals Section. A complaint must be filed no later than 180 days from the date of the alleged discrimination. However, the time for filing may be extended by the Secretary of Agriculture. Complaints processed at the state level are reported to FNS. The report contains:  As much information as is available to the state agency.  The findings of the investigation.  If appropriate, the corrective action planned or taken. Confidentiality Legal reference: 7 CFR 272.1(c); Iowa Code Section 217.30 Use or disclosure of information from applicant or participant households exclusively for SNAP is restricted to the following people:  People directly connected with the administration or enforcement of: • SNAP, • Family Investment Program (FIP), • Medicaid, or • Any state program administered under a plan approved under the Social Security Act that is required to participate in the state Income and Eligibility Verification System (IEVS). Release is limited to the extent that the information is useful in establishing or verifying eligibility or benefit amounts under those programs.  People administering: • Social Security benefits, • Supplemental Security Income (SSI), • School Lunch, • Child Support,