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Title 7: SNAP Page 16 Iowa Department of Health and Human Services Employees’ Manual Chapter A: Administration Responsibilities of the Department Revised June 20, 2025 Nondiscrimination Compliance Filing a Discrimination Complaint Legal reference: 7 CFR 272.6(b) People who believe that they have been subject to discrimination may file a written complaint with: Iowa Department of Health and Human Services, 321 E. 12th St., Des Moines, IA 50319. Mail to: Food and Nutrition Service, USDA, 1320 Braddock Place, Room 334, Alexandria, VA 22314 or fax: (833) 256-1665 or (202) 690-7442 or email: FNScivilrightscomplaints@usda.gov. If a person expresses an interest in filing a discrimination complaint, explain both the FNS and the Department nondiscrimination complaint systems. Advise the person within 10 days of the person’s right to file a complaint in either or both systems. Explain what information is necessary for investigation. Discrimination Complaint Requirements Legal reference: 7 CFR 272.6(c) and (d) Make every effort to have the complainant provide all of the following information, to assist with investigations: Name, address, email address, and phone number or other means of contacting the person alleging discrimination. The location and name of the organization or office that is accused of discriminatory practices. The nature of the incident or action or the aspect of program administration that led the person to allege discrimination. The reason for the alleged discrimination (race, color, national origin, sex (including gender identity and sexual orientation), religious creed, disability, age, political beliefs, or reprisal or retaliation for prior civil rights activity). The names and titles (if appropriate) and addresses of persons who may have knowledge of the alleged discriminatory act. Dates on which alleged discriminatory actions occurred. Accept complaints even if all the above information is not supplied. (However, investigations will not be conducted unless the first four items are provided.)