Page 49

SECTION 1000

OUTREACH

LIHEAP MANUAL JANUARY 2022 49

1000.11 INTERPRETATION SERVICES FOR NON-ENGLISH-SPEAKING POPULATIONS (Cont’d)

An applicant does not speak English and the CAA needs an interpreter to complete the LIHEAP application:

Using a conference call capable telephone (where possible):

Dial 1-800-444-6627 Pin #16833025

Provide:

• Language needed

• When the Interpreter is connected to the call. Provide the Interpreter with a summary of the items that should be translated and any special instructions.

• After the Interpreter is briefed. Add the Non-English speaker to the call and complete the application process.

NOTE: Give the interpreter specific questions and Form 6000 eligibility items to relay. Questions regarding eligibility determination and eligibility outcome can be processed using the same procedures.