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SECTION 1000
OUTREACH
LIHEAP MANUAL JANUARY 2022 48
1000.9 PRIORITY OUTREACH FOR HOMEBOUND AND OVER AGE 65 (Cont’d)
Outreach contacts are followed up by taking applications for the targeted group or by arranging for transportation to and from CAA service locations.
Home visits may be made in response to individual telephone or written requests or referral by other agencies or persons.
The CAA may accept lists from Adult Protective Services (APS) from the Division of Aging. These referrals must be submitted to the CAA beginning of the program and are processed on a first come first served basis.
The CAA may not accept lists of potential Homebound applicants from other agencies without advance approval from DHS.
Trained non-CAA service providers who visit homes regularly may complete portions of basic application information and obtain income documentation from the individual and provide it to the CAA with authorization.
This does not relieve the CAA from responsibility to assure accuracy before authorizing approval.
Special appointments may be necessary for the elderly to accommodate transportation constraints and to relieve applicants of long waits.
1000.10 NON-ENGLISH-SPEAKING POPULATIONS
The CAA will provide outreach information in languages specific to non-English speaking situations. Resources for the development of these materials should include:
• Bilingual agency staff • interpreter services • Community volunteers, and • Ethnic or cultural heritage organizations. Agencies must ensure that Limited English Proficiency (LEP) persons have meaningful and equal access to all benefits and services.
1000.11 INTERPRETATION SERVICES FOR NON-ENGLISH-SPEAKING POPULATIONS
OHS offers a Contracted Interpreter Service via Lionbridge Technologies, Inc over-the Phone Interpretation Services, Inc. CM staff should use the following procedures when completing applications for non-English speaking applicants.