Page 50

LIHEAP MANUAL JANUARY 2022 50

SECTION 1100

APPLICATION PROCESSING 1100 BACKGROUND Complete, accurate and timely eligibility determination, application processing and benefit payment is crucial to a successful and effective Energy Assistance Program. 1100.1 REQUIREMENT CAA's must accept and complete an application for all persons who requests assistance through the Energy Assistance Program. Application acceptance is based on funds availability. 1100.2 BASIC CONSIDERATIONS All households have the right to apply for assistance and must be given the opportunity to complete an application. • Households may apply and receive assistance once for each p r o g r a m component (Heating and Cooling) during the Energy program year. • Household applicants must be seen on a first come first served basis. • All household applicants must be seen in a timely manner. • Households with limited English proficiency persons must have equal access to all benefits and services. • Agencies must not take more applications than funding allows.

1100.3 BASIC ELIGIBILITY CRITERIA

• Households must be at or below 60% of Georgia's median income. • Households must be responsible for paying the cost of the energy source directly to the utility company (bill does not have to be in the applicant’s name) or must be able to verify an energy burden. • This includes owners and renters who pay vendors directly. • The household’s applicant must be a U.S. citizen or a legally admitted immigrant with a social security card.

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Page 50

Official source

LIHEAP MANUAL JANUARY 2022 50

SECTION 1100

APPLICATION PROCESSING 1100 BACKGROUND Complete, accurate and timely eligibility determination, application processing and benefit payment is crucial to a successful and effective Energy Assistance Program. 1100.1 REQUIREMENT CAA's must accept and complete an application for all persons who requests assistance through the Energy Assistance Program. Application acceptance is based on funds availability. 1100.2 BASIC CONSIDERATIONS All households have the right to apply for assistance and must be given the opportunity to complete an application. • Households may apply and receive assistance once for each p r o g r a m component (Heating and Cooling) during the Energy program year. • Household applicants must be seen on a first come first served basis. • All household applicants must be seen in a timely manner. • Households with limited English proficiency persons must have equal access to all benefits and services. • Agencies must not take more applications than funding allows.

1100.3 BASIC ELIGIBILITY CRITERIA

• Households must be at or below 60% of Georgia's median income. • Households must be responsible for paying the cost of the energy source directly to the utility company (bill does not have to be in the applicant’s name) or must be able to verify an energy burden. • This includes owners and renters who pay vendors directly. • The household’s applicant must be a U.S. citizen or a legally admitted immigrant with a social security card.