Page 15
orientation, case management, participant reimbursements, and participation tracking and reporting. Career Team also tracks and reports the other providers' participation hours to the State using the E&T system in AWW. How does the E&T unit coordinate and communicate on an ongoing basis with the units responsible for certification policy? Delaware does not operate an E&T program unit or separate E&T units at the county level. Within the DSS Policy and Program Development Unit, there is a SNAP E&T Administrator, a SNAP Senior Administrator, and the DSS Policy Chief, who oversee SNAP and SNAP E&T policy and programming. The SNAP policy team provides policy guidance on an ongoing basis to DSS eligibility staff on SNAP and SNAP E&T. E&T policy guidance is delivered through administrative notices, policy briefs, desk guides, job aids, and formal training. The SNAP policy team attends weekly meetings with leadership staff from DSS operations and conducts presentations for eligibility staff on E&T topics as requested or when E&T policies or procedures change. SNAP certification and E&T referrals are performed by DSS eligibility staff at 18 DSS locations throughout the State. SNAP eligibility staff refer clients to E&T and inform clients of work requirements, time limits, exemption rules, and available E&T services as outlined in SNAP E&T policy. DSS eligibility staff may contact the DSS Policy and Program Development Unit at any time with policy questions by sending an email to the policy resource mailbox. The SNAP E&T Administrator responds to all SNAP and SNAP E&T policy questions emailed to the policy resource mailbox. DSS eligibility staff communicate directly with the SNAP E&T vendors about participant referrals, participation compliance, and participant reimbursements through email or case comments. Describe the State's relationships and communication with intermediaries or E&T providers. Communications and data sharing between the State Agency and E&T providers are multifaceted. The primary method for sharing E&T data is through Delaware’s eligibility system, which includes an integrated E&T subsystem. Career Team, Delaware’s primary E&T vendor, has access to the ASSIST Worker Web (AWW) E&T system and can view and enter case comments and case alerts in the eligibility system. During the certification and recertification process, all SNAP E&T referrals are sent through the AWW system to Career Team for SNAP recipients who choose to volunteer with E&T. Career Team assigns the referral to a case manager, and the AWW system is updated to show the referral was assigned. Career Team enters SNAP E&T activities and hours into the E&T subsystem for all SNAP participants weekly. Non-compliance with E&T requirements is communicated to DSS from Career Team through the AWW system. AWW will generate a case alert for eligibility staff, and Career Team will enter a non-compliance case comment and send an email to DSS. If necessary, case managers can email manual E&T referrals to the DSS Policy and Program Development Unit’s resource mailbox to be forwarded to Career Team. DSS has a partnership with the Food Bank of Delaware and will be adding Goodwill of Delaware and Delaware County as a provider in FY26. These providers do not have access to the AWW system and coordinate with Career Team for participant referrals, reporting SNAP E&T activities and hours in the E&T subsystem, and communicating non-compliance with E&T requirements. Career Team enters all participation data from the providers into the AWW system weekly. Career Team and the other SNAP E&T providers communicate directly with one another by phone or email to coordinate services for E&T participants. Career Team provides orientation and case management services for all participants enrolled with a provider. The providers will refer their participants who are newly enrolled in 1/28/26, 11:01 AM State Plan DE FY26 - Original Submission https://dam-fns.usda.gov/sites/default/files/microsite/snapet-defy26stateplan//index.html 15/96