11.1 Appeals and Administrative Hearings

The appeals process is intended to ensure that child care subsidies are awarded based on applicable laws and regulations and that any co-payment calculation is accurate. If a family disputes the decision made related to a child care subsidy determination, they are entitled to appeal the decision as outlined below. • First Level of Resolution Attempt: The family may request an appeal by submitting a written request within 15 calendar days for appeal to DHS CCSD or a Level II child care provider, which will result in an in-person or virtual meeting. • Second Level of Resolution Attempt: If the family is dissatisfied with the outcome of the meeting, they may request that the appeal be escalated to OSSE for review within five days of the appeal decision. • Third Level of Resolution Attempt: If the family is dissatisfied with the outcome of OSSE’s review, the family may submit an appeal request to the Office of Administrative Hearings (OAH) within five days of the decision. Information on how to file an appeal can be found on the OAH website (oah.dc.gov). Previously authorized services and payment for child care may be continued in the original amount without interruption until a final appeal decision is rendered. For individuals disputing an application denial, services will not be provided until an appeal decision is issued. After a decision is made, the OAH must notify the applicant in writing of the decision. All appeal decisions made by the OAH are final.