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CODE OF COLORADO REGULATIONS 9 CCR 2503-7 Income Maintenance (Volume 3)

29 If the county/Contractor changes the Estimated Home Heating Costs (EHHC) originally provided by the fuel vendor, the county/Contractor must obtain written verification of this change from the fuel vendor. The written verification from the vendor shall be placed in the case record. 3.755.6 OTHER FACTORS AFFECTING ELIGIBILITY AND PAYMENT AMOUNTS [Rev. eff. 9/1/11] Other factors affecting eligibility and payment amounts of an applicant household may be verified if determined necessary. 3.756 PROCEDURES FOR PROCESSING APPLICATIONS AND NOTIFYING APPLICANT HOUSEHOLDS 3.756.1 PROCEDURES 3.756.11 Application [Rev. eff. 12/1/14] Heating Fuel Assistance Program applicants shall submit a completed application form as defined in the “Definitions” section 3.751.1 of these rules to the county department in order to be considered for Heating Fuel Assistance Program benefits. The county department/Contractor shall not require office interviews for purposes of determining eligibility. 3.756.12 Application Processing [Rev. eff. 11/1/13] A. The county department/Contractor shall be required to date stamp all application forms, verification, and information upon receipt. B. Beginning November 1st, all applications are to be screened upon receipt to determine if the application is in emergency status. All potential emergency applications are to be pended in two (2) business days from the date of application. All regular applications must be entered into the LEAP database in a pending status within ten (10) business days from the date the application is received in the county LEAP office. All applications received within the eligibility period must be added and either approved or denied no later than June 19th. C. The county department/Contractor shall be required to review for duplicate applications. The county department/Contractor shall determine if an application is complete as defined in the “Definitions” section of these rules. If an application is not complete, the county department/Contractor shall notify the applicant household, in writing through a LEAP system- generated letter, of information or verification necessary to determine eligibility and/or payment level. D. The applicant household shall be provided two (2) calendar weeks from the date the notice is postmarked to provide the requested information and/or verification. Clients who fail to submit the required verification shall be denied on the following business day. However, the county department may extend the period for submission by the applicant of the information requested by the county department/Contractor to complete the application upon a showing of good cause for the applicant's failure to provide the necessary information or verification within the two (2) week period. The extended period shall not exceed two weeks. The term “good cause” as used above is defined as conditions outside the control of the individual such as sudden illness, hospitalization, fire, theft, acts of God, and natural disasters.