Page 87

CODE OF COLORADO REGULATIONS 8 CCR 1403-1 Colorado Child Care Assistance Program

87 changes to Department forms shall be submitted to and approved by the Department prior to use. E. Counties shall respond to requests from the Department within three (3) business days. F. Counties shall make reasonable efforts to advise county residents of services available to target groups through press releases, presentations, pamphlets, and other mass media. G. Counties must complete training as required and provided by the Department. This includes, but is not limited to: 1. County staff must complete initial hire training prior to receiving access to CHATS. The initial hire training must include an agreement to confidentiality and data-sharing policies. 2. County staff who have direct contact with families and/or child care providers or supervise staff who have direct contact must complete training related to customer service on an annual basis. H. Counties must use CHATS to administer CCCAP. Counties that do not use CHATS as prescribed by the Department may not be reimbursed. I. Counties shall establish controls over which county staff have the authority to override eligibility in CHATS. All overrides of eligibility shall be accompanied by documentation in CHATS. J. Counties must respond to contact from families and/or child care providers within three (3) business days. K. Counties must document in CHATS actions taken, provider, client, and state contacts made, and complaints received under the appropriate comment screen, within three (3)business days of case action taken, a contact made, or a complaint received.

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Page 87

Official source

CODE OF COLORADO REGULATIONS 8 CCR 1403-1 Colorado Child Care Assistance Program

87 changes to Department forms shall be submitted to and approved by the Department prior to use. E. Counties shall respond to requests from the Department within three (3) business days. F. Counties shall make reasonable efforts to advise county residents of services available to target groups through press releases, presentations, pamphlets, and other mass media. G. Counties must complete training as required and provided by the Department. This includes, but is not limited to: 1. County staff must complete initial hire training prior to receiving access to CHATS. The initial hire training must include an agreement to confidentiality and data-sharing policies. 2. County staff who have direct contact with families and/or child care providers or supervise staff who have direct contact must complete training related to customer service on an annual basis. H. Counties must use CHATS to administer CCCAP. Counties that do not use CHATS as prescribed by the Department may not be reimbursed. I. Counties shall establish controls over which county staff have the authority to override eligibility in CHATS. All overrides of eligibility shall be accompanied by documentation in CHATS. J. Counties must respond to contact from families and/or child care providers within three (3) business days. K. Counties must document in CHATS actions taken, provider, client, and state contacts made, and complaints received under the appropriate comment screen, within three (3)business days of case action taken, a contact made, or a complaint received.