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CODE OF COLORADO REGULATIONS 8 CCR 1403-1 Colorado Child Care Assistance Program

86 shall be documented in the case file and reviewed during each subsequent re- determination. 3.125 COUNTY RESPONSIBILITIES A. Counties shall administer CCCAP in compliance with Department fiscal and program regulations and in accordance with the terms associated with their allocation. Counties will be allocated child care funds annually. B. In accordance with section 26.5-4-115, C.R.S., counties shall enter into an annual performance contract with the Department, which may be called a memorandum of understanding (MOU), regarding the delivery of the CCCAP benefits. This contract will outline performance measures, including but not limited to, expectations related to customer service as defined in section 26.5-4- 103, C.R.S., that counties are required to meet. 1. Counties shall develop customer service policies for the Department to review at the time of county plan submission, subject to the requirements and Department approval as described in rule section 3.104. Policies must address automated and individualized responses to families and child care providers and demonstrate how administrative actions related to processing applications, redeterminations, and changes do not create an undue burden on families. C. Counties or their designee shall establish administrative controls to ensure appropriate internal controls and separation of duties (this means that the same employee shall not authorize and process payment for child care services). If these administrative controls create a hardship for the county, the county may request that the Department approve a waiver and an internal county policy by submitting a county plan, subject to the review and approval as described in rule section 3.104. . In no event will the Department approve a waiver of controls specified in federal or state statute or federal regulation/rule. D. Counties must use the forms required by the Department. Counties may add additional language to Department forms but shall not remove language. This does not include the Low-Income Child Care application or re-determination. All