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III. APPLICABILITY This policy applies to all DES Employees, Contracting staff, and Community Navigators who are involved with the administration of LIHEAP.

IV. AUTHORITY 42 U.S.C. § 8621-8630 Low Income Home Energy Assistance 45 CFR 96 Block Grants, parts A-F, H 45 CFR 75

Administration of Health and Human Services Awards LIHEAP IM 2014-07

HHS Guidance on the Use of Social Security Numbers (SSNs) and Citizenship Status Verification LIHEAP IM 1998-25

Interpretation of “Federal Public Benefits” under the Welfare Reform Law LIHEAP State Plan Detailed Model Plan (LIHEAP), FFY 2026 DES 1-01-24 Voter Registration

V. DEFINITIONS Address Confidentiality Program (ACP): The Arizona Secretary of State (AZSOS) administers Arizona’s Address Confidentiality Program (ACP). ACP provides individuals who are survivors of domestic violence offenses, sexual offenses, or stalking with a Substitute Address to use as their address of record, keeping the individual’s actual residential, work, and school addresses confidential. For more information, see the DES Address Confidentiality Program Policy (1-01-45). Applicant: A person who is 18 years or older requesting LIHEAP benefits. An Applicant may either be an Eligible Household Member, or an Ineligible Household Member acting on behalf of at least one (1) Eligible Household Member. Arrearages: An unpaid, past-due bill for Energy Utilities. Benefit Matrix: A point system that outlines the LIHEAP benefit amount available to different households based on required factors including household income, household size, household vulnerability composition, and energy burden. Categorical Eligibility: A determination that a Household meets income eligibility for LIHEAP assistance based upon one (1) or more Household member’s active enrollment 3 of 41