Page 4

in either DES Cash Assistance (CA) under Temporary Assistance for Needy Families (TANF) or DES Nutrition Assistance (NA) under the Supplemental Nutrition Assistance Program (SNAP). Community Navigator: Local, partner agencies that provide Applicants with assistance in understanding available benefits, completing LIHEAP applications, and providing Applicants with certain specific benefits. Applicants may, but are not required to apply for LIHEAP assistance through a Community Navigator. Certain Community Navigators may be delegated by DES to adjudicate LIHEAP applications in their service area. Crisis: An urgent situation that requires more immediate heating and cooling intervention. There are two types of Crisis Assistance with expedited application processing times: Regular or Life-Threatening Crisis Assistance. A Household may receive only one (1) Crisis benefit per Eligibility Period. A Crisis benefit cannot exceed $500. Disability: A physical or mental impairment that substantially limits at least one major life activity or a record of such an impairment, as defined by the Americans with Disabilities Act (ADA). For the purposes of this Policy, a recipient of benefits under Title II or XVI of the Social Security Act, or other State-administered disability benefits, is considered to categorically meet this definition. Eligible Household Member: A member of a Household that is a U.S. citizen or Qualified Noncitizen (See also, “Eligible Participant,” CCSD Citizenship Verification Documentation Policy). Eligibility Period: The 12-month period for which an Applicant is eligible for an annual Standard and Crisis LIHEAP benefit. The Eligibility Period begins on the date the Applicant’s Standard LIHEAP benefit is approved, and extends for 12 months (365 days) from the approval date. Employee: Any full-time or part-time worker, or temporary paid or unpaid worker, who is employed directly by DES. Energy Utility: A service or Portable Fuel that provides a source of heating or cooling for a Household. Eligible Energy Utility service providers include vendors of electricity or gas; Portable Fuel for purposes of heating or cooling; or water for the purposes of evaporative cooling during the months of May 1 through October 31. Federal Poverty Level (FPL): Federal income guidelines used to assess income eligibility in relation to Household size. Gross Income: The total Household income for all Household members before taxes and other deductions. 4 of 41