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Revision 16 Clarifies allowable tax documents for verification of income Clarifies procedures when an application is missing information Sets procedures for the use of Energy Utility Vendor portals during adjudication Updates program income limits for FY27 Incorporates the DES LIHEAP Benefit Matrix in Appendix B Clerical and formatting edits

Revision 16A Updates the A-to-Z Arizona Portal URL Clerical and formatting edits for digital accessibility

II. TABLE OF CONTENTS I. POLICY STATEMENT......................................................................................................................1 II. TABLE OF CONTENTS...................................................................................................................2 III. APPLICABILITY............................................................................................................................... 3 IV. AUTHORITY.................................................................................................................................... 3 V. DEFINITIONS.................................................................................................................................. 3 VI. STANDARDS................................................................................................................................... 6 A. Eligibility for LIHEAP............................................................................................................ 6 B. LIHEAP Benefits.................................................................................................................10 1. Standard LIHEAP Assistance.................................................................................10 2. Regular Crisis Assistance and Life-Threatening Crisis Assistance........................10 3. Use of Funds.......................................................................................................... 11 C. Prudent Decision-Making Principles...................................................................................11 D. Policy Administration.......................................................................................................... 11 VII. PROCEDURES.............................................................................................................................. 11 A. Application Process............................................................................................................ 11 1. Application Requirements.......................................................................................11 2. Application Submission and Verification of Identity................................................ 18 3. Recertification.........................................................................................................19 4. Application Processing........................................................................................... 21 B. Authorization of Benefits.................................................................................................... 31 1. Benefit Calculations................................................................................................31 2. Decision Notices.....................................................................................................32 3. Payment Issuance..................................................................................................33 4. Benefit Limits.......................................................................................................... 35 C. Grievances......................................................................................................................... 36 D. Program Monitoring............................................................................................................36 E. Welfare Fraud Prevention and Penalty.............................................................................. 37 F. Confidentiality.....................................................................................................................38 G. Records Retention............................................................................................................. 38 APPENDIX A - Income Eligibility by Household Size................................................................................ 39 APPENDIX B - LIHEAP Heating/Cooling Benefit Matrix............................................................................40

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