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Members to verify the information needed to issue an eligibility determination. ii. When all other means of verification have been exhausted, Applicant statements shall be used to the extent permitted by this policy. A) Collateral contacts shall be conducted by adjudicators to attempt to verify the information prior to using an Applicant statement. f. Use of Energy Utility Vendor Portals i. To reduce administrative delays associated with application discrepancies, and in accordance with a valid written agreement between DES and an Energy Utility Vendor, DES may access an Energy Utility Vendor’s customer portal when processing a customer’s LIHEAP application. Uses for Energy Utility Vendor portal data include, but are not limited to: A) Verifying or correcting account information (e.g., account number, service address); B) Verifying account charges or credits to calculate the Household’s Energy Burden; or C) Verifying delinquency or shut-off status for Crisis assistance. ii. Data from an Energy Utility Vendor portal shall not supplant any current and valid documentation provided by an Applicant when processing an application within prescribed timelines. A) DES may use Energy Utility Vendor portal data when: 1) An Applicant fails to provide all required documentation; 2) An Applicant provides invalid, incorrect, or outdated (more than 30 days prior to the application date) documentation; or 3) An application has not been processed within prescribed time limits and the use of portal data would prevent further delays. g. Voter Registration Procedures 24 of 41