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ii. Contracts with CAAs and community partners for navigator and outreach services. A) DES may delegate certain Community Navigators to adjudicate LIHEAP applications in their service area. iii. Notifies Applicants of adjudication decisions, and disburses approved Applicant benefits to Vendors or Applicants. See para. VII(B)(3). d. Incomplete Applications i. When received or reviewed by a Community Navigator, the Community Navigator will make the best attempts to resolve incomplete applications with the Applicant prior to submission of the application and within prescribed timelines. A) For example, the Community Navigator may request any missing information or assist the applicant in locating missing documentation. ii. When incomplete applications are received by adjudicators, and as a result an eligibility determination is unable to be made, the application will be placed in a ‘needs information’ status. An email notice will be sent to the Applicant explaining the information or documentation that is required to complete the application for an eligibility determination to be made. A) Incomplete applications cannot be acted upon by DES until Applicants complete their application by responding to the ‘needs information’ notice. B) After an application is placed in ‘needs information’ status and an Applicant is notified of missing information/documentation, the Applicant will be provided up to 15 days to complete the application. C) Applications that remain in a ‘needs information’ status for more than 15 days will be denied as incomplete and/or missing required documentation. The Applicant may reapply at any time. e. Verification of Discrepancies i. If any discrepancies are discovered during the adjudication of an application, adjudicators may request additional documentation from the Applicant or other Household 23 of 41