Page 22

ii. Work through state-designated Community Action Agencies (CAA) or other community partners to perform outreach in accordance with contractual agreements. iii. Perform appointments with Applicants for services as soon as practicable and in accordance with contractual requirements. Navigators must screen for crisis circumstances and priority will be given to Crisis Assistance Applicants. iv. Receive applications and requests for application services from Applicants. Specifically, Community Navigators: A) Ensure an application complies with the requirements of this policy, including necessary documentation to make an eligibility determination; B) Assist the Applicant in locating and submitting an application and/or related application document(s); and C) Comply with all applicable Community Navigator and DES training, contractual agreements, laws, and regulations in providing services. v. Submit complete LIHEAP paper applications to DES within one (1) business day if dropped off by the client. vi. Conduct initial screening and reporting of potential Welfare Fraud. A) For additional guidance on Welfare Fraud, please refer to Section VII, Subsection E of this policy. vii. May adjudicate and make determinations on LIHEAP applications submitted in their service area, as delegated by DES, and in accordance with applicable law, the Arizona LIHEAP State Plan, this Policy, and the terms and conditions of any applicable contract. c. DES, CCSD i. Receives and adjudicates applications in accordance with applicable law, the Arizona LIHEAP State Plan, and this Policy. A) Applications may be received online or on paper; any form of application type may be submitted directly to CCSD, or through or in coordination with a Community Navigator. 22 of 41