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SNAP CERTIFICATION MANUAL – SECTIONS 100 TO 900 200 Authorization of the Program and the State’s Responsibilities 220 Personnel Standards
220 Personnel Standards SNAP MANUAL 12/01/98 DCO employees who interview and certify households for SNAP benefits must meet agency standards or any standards later specified by the Federal Office of Personnel Management. Only authorized personnel may have access to issuance documents. Volunteers and/or other non-state agency employees (with the exception of SSA employees who conduct joint interviews as specified in SNAP 8940 are not allowed to interview or to certify SNAP benefit applicants. However, they may be used in related activities such as prescreening, assisting applicants in completing the application, and assisting applicants in securing verification. EXCEPTION: Individuals and organizations who are parties to a strike or lockout cannot be used in the certification process except as a source of verification for information supplied by the applicant.
230 Bilingual Staff and Materials SNAP MANUAL 10/01/97 Bilingual staff or interpreters and bilingual certification materials (i.e. applications, change form, QR form and notices) must be provided when a county has a specified number of low income households which speak the same non-English language and which do not contain an adult fluent in English as a second language. Such households are considered a single language minority.
231 Seasonal Influx of Non-English Speaking Households SNAP MANUAL 10/01/97 A seasonal influx of non-English speaking households will require the use of bilingual staff or interpreters if at least 100 non-English speaking households apply. Bilingual staff or interpreters may be requested for less than 100 applicants if the majority of these households are of a single language minority.
232 Estimates of Low-Income Single-Language Households SNAP MANUAL 10/01/97 The Central Office will make estimates of the number of households of a single language minority in each county by using census figures and other appropriate sources of information.