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SNAP CERTIFICATION MANUAL – SECTIONS 100 TO 900 200 Authorization of the Program and the State’s Responsibilities 240 Training Requirements
240 Training Requirements SNAP MANUAL 10/01/97 Continuing training will be provided for SNAP eligibility workers, hearing officials and performance reporting system reviewers. Training will occur following issuances of new policy when the policy issuance is extensive and/or entails a major change. In addition, training may occur on an individual, countywide, area wide or statewide basis when problem areas are identified through the monitoring process, reviews or when otherwise deemed necessary. Training will also be provided to State Agency outreach workers, including hotline operators who prescreen or provide other supplemental nutrition assistance services to applicants or the public. This training need not be as comprehensive as that for certification personnel. It will, however, be in sufficient detail and held frequently enough to ensure that the public has access to accurate information about the Supplemental Nutrition Assistance Program and that any prescreening conducted is accurate. Individuals who are not state employees but are knowledgeable of program eligibility rules and certification procedures and are actively involved in work or volunteer activity related to SNAP certification rules will also receive appropriate training.
241 Public Attendance at Training SNAP MANUAL 11/01/90 Public attendance at formal certification training sessions conducted on a statewide or regional basis is permitted. Public attendance at such sessions will be limited to five percent of the total attendance or five training slots, whichever number is smaller. Provisions for public attendance need not be provided at training sessions for fewer than twenty people. The role of public participants at training sessions may be limited to observation only.
242 FNS Review SNAP MANUAL 11/01/90 FNS will review the effectiveness of the training program based on information from the performance reporting system and other sources.