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SNAP CERTIFICATION MANUAL – SECTIONS 100 TO 900 200 Authorization of the Program and the State’s Responsibilities 210 Program Informational Activities
12. Developing and maintaining complaint procedures. 13. Administering disaster certification programs only when authorized by the Department of Agriculture, Food and Nutrition Service. 14. Developing and implementing program information activities. 15. Serving as a voter registration agency. See the Voter Registration Appendix.
210 Program Informational Activities SNAP MANUAL 06/01/01 Program informational activities are intended to explain the Supplemental Nutrition Assistance Program to applicant and recipient households. Such information may be conveyed by means of publications, telephone hotlines, and face to face contacts. County offices must comply with the following minimum program informational activity requirements: 1. Providing SNAP application forms and a copy of the pamphlet How to Apply for and Use SNAP Benefits to anyone who expresses an interest in the Supplemental Nutrition Assistance Program or who expresses concerns that indicate food insecurity. 2. Explaining the local office procedures for scheduling interviews to anyone interested in submitting an application. 3. Informing each applicant and recipient household of their rights and responsibilities during the interview process and providing written information on forms and notices. See SNAP 8250 for additional information. 4. Displaying the required FNS posters in waiting areas for SNAP applicants and recipients.
211 Outreach SNAP Manual Each DHS county office must make application forms readily accessible to potentially eligible households. Application forms will be provided to individuals. Applications will also be provided to other agencies and/or organizations that wish to maintain a supply of the forms for outreach purposes. Agency informational pamphlets such as, but not limited to, “How to Apply For and Use SNAP Benefits” will also be supplied to individuals, other agencies and/or organizations upon request.