Page 503

SNAPCERTIFICATION MANUAL – SECTION 14000 14350 Cancellation of Benefits

14300 Electronic Benefits Transfer (EBT) 14350 Cancellation of Benefits SNAP Manual 04/23/12 No benefits will be held at any time. Each day, the Supplemental Nutrition Assistance Program Section reviews the daily issuance extract and will cancel benefits on the extract during the prior to availability if: • An incorrect amount extracted; or • The authorized amount is excessive for the household size; or • The transaction will otherwise cause an imbalance in the accountingprocess. Counties are notified of the cancellation via the Daily Cancellation Report (PO-783).

Benefit Extract-Monthly and Daily Under certain specific conditions, the Supplemental Nutrition Assistance Program Section will cancel SNAP benefits after extract for issuance on the monthly extract and before the benefits become available to the household. The Supplemental Nutrition Assistance Program Section will approve a county office request to cancel SNAP benefits after monthly extract and before the availability date if the county office has reliable information that the household has moved from the State or that all household members are deceased. In other situations, the household would be entitled to a notice of adverse action prior to case closure or a reduction in benefits. (Benefits will not be cancelled if an advance notice of adverse action expires after extract but before the availability date.)

Benefits may also be cancelled prior to the date of availability to prevent an overpayment IF the county office is at fault for the over-issuance and the household has been properly notified of the benefit change as described above. (It may be necessary to issue a corrected notice.) See the chart at the end of this section for instructions for re-authorizing cancelled benefits. All cancellation requests must be submitted by e-mail to the Supplemental Nutrition Assistance Program Section. (If necessary, contact the Program Eligibility Analyst for the current contact person in the Supplemental Nutrition Assistance Program Section.) The e-mail should provide the name and SSN of the SNAP case head and must be accompanied by a clear explanation of the reason for the cancellation request. The cancellation of benefits must be completed on the same day of the request. (This will create an audit trail for the cancellation.) The Program Eligibility Coordinator or a designee should approve and/or submit all requests for cancellation. The Supplemental Nutrition Assistance Program Section will review the request, take the appropriate action either to cancel the benefits or to deny the request, and notify the county office via email of the decision. It may be necessary to contact the individual to request additional information about the situation. If so, the request will be sent by e-mail. The DHS County Office will be responsible for issuing corrected notices (if needed) and for re-